Associations of Temperament and Character with Coping Strategies among Office Workers
Article information
Abstract
Objective
Coping can be defined as the reactions to harm or distress individuals take to reduce stress. This study aimed to determine how an individual’s temperament and character is correlated with the person’s main coping method.
Methods
The Korean version of the Ways of Coping Questionnaire and Temperament and Character Inventory-Revised-Short Version were used to evaluate the coping strategies and temperament and character of 1,035 people. Four hierarchical linear regression analyses with the scores of each coping strategy subscale as a dependent variable were performed.
Results
High persistence, cooperativeness, self-transcendence, and low harm avoidance were associated with using a problem-focused coping strategy. Being female, high novelty seeking, reward dependence, and self-transcendence were associated with using a support-seeking coping strategy. High novelty seeking, self-transcendence, and low self-directedness were associated with using emotion-focused coping strategy. Being female, high novelty seeking, persistence, cooperativeness, and self-transcendence were associated with using a hopeful-thinking coping strategy.
Conclusion
Our results show that there may be specific personality features guiding what kind of coping strategy an individual might use in a given situation.
INTRODUCTION
Coping can be defined as the reaction to harm or distress individuals take to reduce stress [1]. Depending on the form of distress and the method of coping, coping may be efficient and able to reduce stress, or it may be unsuccessful and sometimes cause even more stress [2]. There are many variables that dictate what kind of coping strategy people use. Coping strategies that express emotions were associated with situations that focused on loss, and wishful thinking was associated with situations involving facing a threat [3]. Vitaliano et al. [4] reported that men may use more emotion-focused coping strategies, although their findings were not consistent with those of other studies. Older people tend to use more emotion-focused coping strategies, while younger adults may use support seeking or problem-focused coping strategies [5]. Among the various factors related to choosing a coping strategy, personality plays a major role [6-10].
Personality is, broadly speaking, described as a series of common behavioral, cognitive, and emotional patterns in an individual that stems from biological and environment aspects [11]. Although there are multiple viewpoints and ways to quantify personality, one widely used model is Cloninger’s Psychobiological Model of Personality [12]. Cloninger proposed that personality consists of two parts; temperament, the biological part that is moderately heritable, and character, the psychological part moderately based on the individual’s experience in life [13]. Temperament can be further divided into four parts [12]. High novelty seeking (NS) can mean impulsive and exploratory behavior, high harm avoidance (HA) can mean cautious and apprehensive behavior, high reward dependence (RD) can mean sympathetic and sentimental behavior, and high persistence (P) can mean ambitious and overachieving behavior [12]. Character can be divided into three parts [12]. High self-directedness (SD) refers to being responsible and self-accepting, high cooperativeness (C) to being empathic and helpful, and high self-transcendence (ST) to being spiritual and idealistic [12].
Personality and coping strategy both play independent and interactive roles in influencing physical and mental health [14]. Moreover, recent studies have suggested that personal temperament and character could be closely associated with the coping strategy in response to stress [15,16] and progression of medical diseases [16,17]. In An et al.’s study [18], NS, SD, and cooperativeness were associated with stress level in Korean medical school students. In addition, NS was associated with an avoidance coping strategy [18]. Briskness, perseverance, sensory sensitivity, emotional reactivity, and endurance were associated with the exacerbation of clinical symptoms in patients with asthma [17]. Relative to alcoholic patients with short term abstinence, alcoholic patients with long term abstinence showed a higher level of HA and emotion-oriented coping [19].
Although it is well known that personality is a factor in coping, the extent of that relationship is unclear [14]. There is evidence that coping strategies are moderately stable in a given situation [20,21]. There are also studies that show that people might have a tendency to choose coping strategies out of habit [22]. Whether coping strategies are dynamic, everchanging processes or there is a coping strategy that individuals tend to use regardless of their situation, there is no doubt that personalities have a significant influence on the type of coping strategy one uses [14]. Unfortunately, the current evidence base for the relationship between personality and coping strategies is based on studies with a relatively small number of participants, and these studies usually focus on very specific groups or situations. Therefore, in order to further elucidate the relationship between personalities and coping strategies, we expanded the number of study participants and examined a large group of office workers in Korea.
Study aims
This study aimed to reveal how an individual’s temperament and character correlates with the person’s main coping method. Through this study, we hope to estimate which stressful situations the individual will be more vulnerable to, based on their temperament and character. Furthermore, we hope to make a theoretical foundation for developing an individualized education system to teach more accommodating coping methods to office workers based on their individual temperament and character.
METHODS
Participants and data collection
The data were collected using self-report questionnaires. The research participants were office workers in Seoul over 18 years of age that gave written informed consent. We gathered participants from several local government organizations who worked as management, social workers, and in other various jobs. A total of 1,197 people participated in the study and 1,035 survey sheets were returned. Of the 1,035 survey sheets returned, 42 were dismissed due to invalid replies, resulting in 993 survey sheets to be analyzed. The survey had a final response rate of 95.9%.
Variables collected: dependent variable
The Korean version of the Ways of Coping Questionnaire (K-WCQ) was used to evaluate the participants’ coping strategy. The K-WCQ is based on the Ways of Coping Questionnaire, which was developed based on the cognitive-phenomenological theory of stress and coping [23]. It was revised to better suit the Korean population into a 62-item questionnaire with responses on a 4-point Likert scale and was also validated [24]. The scale measures each person’s score in four coping strategies. The four coping strategies are problem-focused coping strategy (PRO), support-seeking coping strategy (SUP), emotion-focused coping strategy (EMO), and hopeful-thinking coping strategy (HOP). The average score for each coping strategy subscale was used.
Variables collected: independent variables
The demographic data of the study population were compiled. The data gathered were age, sex, education, family income, and marital status and they were evaluated as independent variables. Education was measured based on the years of education that the individual had. Family income was measured on a 1 to 7 scale, 1 representing a family income of under 1,000 US dollars per month and 7 representing a family income of over 6,000 US dollars per month.
Job characteristics were also compiled. Job grade was defined as either low or high. Working hours were measured based on the average number of hours worked per week. Duration of work in the current workplace was measured in number of years.
Each participant’s temperament and character were evaluated using the Temperament and Character Inventory-Revised-Short version (TCI-RS). The temperament subscales were novelty seeking (NS), harm avoidance (HA), reward dependence (RD), and persistence (P); and the character subscales were self-directedness (SD), cooperativeness (C), and self-transcendence (ST). For this study, we used the t-scores of the TCI-RS.
Statistical analysis
Before performing the regression analysis, Pearson’s correlation and the multicollinearity diagnostic were evaluated. We determined that there is no issue of multicollinearity of the variables included in the regression analysis. To determine the influence of temperament and character on coping strategy, we performed four hierarchical linear regression analyses with the scores of each coping strategy subscale, PRO, SUP, EMO, and HOP, as dependent variables. Concerning the four hierarchical linear regression analyses, in model 1, the association of demographic factors with coping strategy subscale score was tested; job-related factors were added in model 2, testing the association of job-related factors beyond the effects of demographic factors; and lastly, temperament-character factors were added in model 3, testing the associations of temperamentcharacter factors beyond the effects of demographic factors and job-related factors. Statistical significance was set a priori at α=0.05 (two-sided) to limit type-I error. We conducted all analyses using the Complex Samples module of the PASW statistics software package, version 19 (IBM Corp., Armonk, NY, USA).
Compliance with ethical standards
The present study protocol was reviewed and approved by the Institutional Review Board of Chung-Ang University (IRB No. 1041078-201703-HRBM-052-01). All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards. Informed consent was submitted by all subjects at the time of enrollment.
RESULTS
Participants characteristics
Table 1 summarizes the descriptive information for participants’ coping strategies, demographic factors, job-related factors, and temperament-character factors.
Results of hierarchical linear regression analyses
The results from the four hierarchical linear regression analyses testing the influence of demographic factors, job-related factors, and temperament and character on coping strategy are summarized in Tables 2–5 and Figure 1.
Problem-focused coping strategy
Demographic factors
Demographic factors, tested in model 1, explained 3.6% of the variance in the problem-focused coping strategy (Table 2). Older age (p=0.003) and more years of education (p=0.007) were associated with greater PRO score.
Job-related factors
Job-related factors, tested in model 2, explained an additional 0.6% of variance in problem-focused coping strategy beyond the effects of demographic factors. Higher job grade was marginally associated with greater PRO score (p=0.050) beyond the effects of demographic factors.
Temperament-character factors Temperament-character factors, tested in model 3, explained an additional 29.6% of variance in problem-focused coping strategy beyond the effects of demographic factors and job-related factors. A higher HA score was associated with a lower PRO score (p=0.002) beyond the effects of demographic factors and job-related factors. A greater P score (p<0.001), greater C score (p<0.001), and greater ST score (p<0.001) were associated with a greater PRO score beyond the effects of demographic factors and job-related factors. In addition, in this final model including all demographic factors, job-related factors, and temperament-character factors, none of the demographic factors or job-related factors were independently related to the PRO score. This final model explained 33.9% of variance in problem-focused coping strategy.
Emotion-focused coping strategy
Demographic factors
Demographic factors, tested in model 1, explained 1.9% of the variance in emotion-focused coping strategy (Table 3). Female sex was associated with a greater EMO score (p=0.014).
Job-related factors
Job-related factors, tested in model 2, explained an additional 0.2% of variance in emotion-focused coping strategy beyond the effects of demographic factors. None of the job-related factors were associated with EMO score beyond the effects of demographic factors.
Temperament-character factors
Temperament-character factors, tested in model 3, explained an additional 9.3% of variance in emotion-focused coping strategy beyond effects of demographic factors and job-related factors. Greater NS score (p<0.001) and greater ST score (p<0.001) were associated with greater EMO score beyond effects of demographic factors and job-related factors. Greater SD score (p=0.001) was associated with lesser EMO score beyond the effects of demographic factors and job-related factors. In addition, in this final model including all demographic factors and job-related factors, none of the demographic factors or job-related factors independently related to EMO score. This final model explained 11.3% of variance in emotion-focused coping strategy.
Support-seeking coping strategy
Demographic factors
Demographic factors, tested in model 1, explained 2.5% of the variance in support-seeking coping strategy (Table 4). Female sex was associated with a greater SUP score (p=0.001).
Job-related factors
Job-related factors, tested in model 2, explained an additional 0.05% of variance in support-seeking coping strategy beyond effects of demographic factors. None of the job-related factors were associated with SUP score beyond the effects of demographic factors.
Temperament-character factors
Temperament-character factors, tested in model 3, explained an additional 20.7% of variance in support-seeking coping strategy beyond the effects of demographic factors and job-related factors. Greater NS score (p=0.018), greater RD score (p<0.001), and greater ST score (p<0.001) were associated with greater SUP score beyond effects of demographic factors and job-related factors. Additionally, in this final model including all demographic factors, job-related factors, and temperamentcharacter factors, female sex was independently related to SUP score (p=0.025). This final model explained 23.7% of variance in support-seeking coping strategy.
Hopeful-thinking coping strategy
Demographic factors
Demographic factors, tested in model 1, explained 2.9% of the variance in hopeful-thinking coping strategy (Table 5). Female sex was associated with greater HOP score (p=0.003).
Job-related factors
Job-related factors, tested in model 2, explained an additional 0.2% of variance in hopeful-thinking coping strategy beyond the effects of demographic factors. None of the job-related factors were associated with HOP score beyond the effects of demographic factors.
Temperament-character factors
Temperament-character factors, tested in model 3, explained an additional 16.2% of variance in hopeful-thinking coping strategy beyond the effects of demographic factors and job-related factors. Greater NS score (p=0.040), greater P score (p<0.001), greater C score (p<0.001), and greater ST score (p<0.001) were associated with greater HOP score beyond the effects of demographic factors and job-related factors. Additionally, in this final model including all demographic factors, job-related factors, and temperament-character, female sex remained independently related to HOP score with a marginal statistical significance (p=0.014). This final model explained 19.4% of variance in hopeful-thinking coping strategy.
DISCUSSION
In summary, high persistence, high cooperativeness, high self-transcendence, as well as low harm avoidance were associated with using a problem-focused coping strategy. Being female, and having high novelty seeking, high reward dependence, and high self-transcendence were associated with usinga support-seeking coping strategy. In addition, having high novelty seeking, high self-transcendence, and low self-directedness were associated with using emotion-focused coping strategy. Lastly, being female, and having high novelty seeking, high persistence, cooperativeness, and high self-transcendence were associated with using a hopeful-thinking coping strategy.
People that mostly use PRO may be confronted by the stress itself [14,25]. They should make steps to remove the stress or diminish its impact [14,25]. As reported in the current study, the coping trends of people with PRO are associated with lower HA, as well as higher P and ST scores. The HA score of TCI represents avoidance of risky or stressful situations [12]. This result is consistent with a past survey of 4,355 Korean individuals that found that lower HA and higher P to be associated with a better stress response [26]. PRO is known to be mostly used adaptively in workplace situations and was associated with better job satisfaction and mental well-being in nurses and public servants [27-30]. This may mean that people with lower HA and higher P might be suitable for working in situations with high stress.
In contrast to PRO, people that mostly use EMO aimed to minimize distress triggered by stressors [14,25]. For reducing distress or escaping from stressful situation, people utilizing EMO used a wide range of response from self-soothing (relaxation) to the expression of negative emotions (e.g., yelling or crying) [14,25]. The coping methods of EMO are associated with higher NS and lower SD temperament scores. The NS scores of the TCI are known to be associated with the expression of emotion, being quick tempered, and impulsivity [31]. The SD scores of the TCI were reported to be negatively associated with mood changes in patients with major depressive disorder [32]. There are multiple studies that show that emotional exhaustion, which is one of the major symptoms of burnout, is related to EMO [33,34]. There has been debate on whether emotional exhaustion causes people to use EMO or situations or people that use EMO have a high chance of emotional exhaustion [35]. Devebakan et al. [36] showed that low SD scores were significantly associated with burnout, and those with low scores often thought of themselves as worthless. Furthermore, Yazici et al. [37] showed that high NS was positively correlated with burnout. This may mean that people with high NS and low SD scores on the TCI are already a vulnerable group for burnout; the use of EMO might be one of the factors that make them vulnerable to the situation. Further research is needed to determine whether this coping strategy is maladaptive in burnout situations.
People using SUP may handle their situation by asking for help from their friends, family, or colleagues [25,38]. This type of coping strategy is known to be effective in relieving stresses from the workplace [39,40]. Our study found high NS and RD to be associated with SUP, with SUP having a stronger correlation with RD. This is to be expected as a previous study showed RD to be associated with social attachment [13]. It is noteworthy to mention that although there are many studies that show SUP helps reduce the symptoms of burnout [41-44], NS has been positively associated with burnout and RD has had mixed results [37,45].
People using HOP focus on managing the negative emotions caused by the problem rather than the problem itself [46]. Although there is evidence that HOP results in higher levels of negative mood and stress in the work environment [47,48], HOP is not harmful if the situation cannot be changed [49]. HOP is said to be maladaptive only when it prevents usage of more adaptive coping strategies [49]. Our study found that HOP is positively associated with high NS, P, C, and ST. Josefsson et al. [50] found that high NS, P, and ST are the main factors in predicting changes in personality with age. As personality tends to mature with age, these trait and character groups can be seen as most likely to mature [50]. Furthermore, high C and SD is said to show psychological maturity [50], although our data failed to show a correlation with high SD. This seems to show similar properties with hope theory, which states that hope is an important factor in change and maturation [51,52]. To summarize, our data show that individuals with the temperament and character that are most likely to lead to maturation may have a tendency to use coping strategies involving hope, which is also a core factor in maturity [50-52].
Our study is significant in that it shows the correlation between the trait and characteristics or personality and coping strategies using linear regression in a large number of subjects. Our results show that there may be specific personality features guiding what kind of coping strategy an individual might use in a given situation. There are particular jobs where some coping strategies are more or less preferred than others [27,30,33,34,39-45,47,48]. With this information, an individual’s personality can be used to guide the person to a more stress-free work environment where they may have a better chance of using adaptive coping strategies than in other situations. Furthermore, some diseases have specific coping strategies that are correlated with a better outcome [1,17,20,24,53]. Personality information could be used to enhance a doctor’s judgment in predicting the patient’s outcome.
Our study has a few limitations. First, coping is a complex phenomenon with varying definitions and evaluation methods depending on the researcher [54]. Our study is based on the works of Folkman and Lazarus [23], which may make it difficult to compare our results with other studies based on different coping theories. Second, this is a cross-sectional study. For a better understanding of the relationship between temperament, character, and coping strategies, a longitudinal study may be needed.
In conclusion, our study showed the influence of temperament and character on coping strategies using hierarchical linear regression analyses. Multiple subscales of temperament and character were significantly able to influence the coping strategies, explaining a moderate proportion of the variance. This information can be used to guide people to jobs better suited to their personality or coping strategy and predict patient outcomes in specific situations.
Acknowledgements
None.
Notes
The authors have no potential conflicts of interest to disclose.
Author Contributions
Conceptualization: Sun Mi Kim, Doug Hyun Han. Data curation: Hyun Chan Hwang, Sun Mi Kim. Formal analysis: Sun Mi Kim. Funding acquisition: Doug Hyun Han. Investigation: Sun Mi Kim. Methodology: Hyun Chan Hwang. Project administration: Sun Mi Kim, Doug Hyun Han. Resources: Hyun Chan Hwang, Sun Mi Kim. Supervision: Kyoung Joon Min. Validation: Kyoung Joon Min. Visualization: Hyun Chan Hwang, Sun Mi Kim. Writing—original draft: Hyun Chan Hwang, Sun Mi Kim. Writing— review & editing: Doug Hyun Han, Kyoung Joon Min.